FAQs
Below are our most frequently asked questions – if you have a question not covered below, please get in touch.
You can pay via Paypal or Clearpay. With Paypal you can use your credit or debit card (you do not need a Paypal account to use this option).
With Clearpay you can buy now and pay later. Clearpay split the cost into 4 installments, paid automatically every 2 weeks. It is 0% interest as long as payments are made on time.
UK Postage – FREE shipping via Royal Mail First Class Delivery when you spend £30 or more.
UK Postage – under £30 – 24 hours tracked (1-2 days after dispatch) £4.15
Europe – £8.00
Rest of the World – £12.00
UK Postage – FREE shipping via Royal Mail First Class Delivery when you spend £20 or more.
UK Postage – under £20 – £2.50
Europe – £8.00
Rest of the World – £12.00
All items are made to order, therefore, please allow up to 3 weeks for delivery. If you need an item urgently, please do contact me and I will do my best to post sooner.
We are very passionate about the environment and ensure all our packaging is eco friendly – our envelopes are 100% recyclable.
Yes! For example, if you want longer/shorter length, different sleeves, bigger/smaller waistband etc, just let us know and we will make them to measure specifically for you! Just drop us an email at claire@theprincessandthefrock.com
Yes! Visit our Custom Made page and contact us! You will receive a free consultation via e-mail, where we discuss budget, design, style and send over images and ideas for you to consider. So, let your imagination run wild and help design the dream outfit for your child! Or yourself!
Please contact us to discuss your ideas!
Yes absolutely! If you would like to make a wholesale enquiry, please find more information here.