The Princess and The Frock Delivery & Returns
All items are made to order, therefore, please allow up to
4 weeks for delivery. If you need an item urgently, please contact us and we will do our best to fast track your order.
Please note if you choose a pre order fabric there may be an extra waiting time of 3 weeks whilst it is being printed.
UK Postage –
24 hours tracked (1-2 days from dispatch) – £4.15
UK Postage (Over £30) – FREE
Europe – £8.00
Rest of the World – £12.00
All items are posted tracked via Royal Mail.
In the unlikely event you receive a faulty item, it will be replaced at our cost.
If you order the incorrect size, we will exchange the item (subject to availability). In this instance the buyer must pay the additional postage costs.
You have 14 days after your item arriving to return it for a full refund. Please note that in no circumstances will we accept returned items which have been washed or worn . If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued .
Please note we are unable to offer a refund or exchange on custom orders.
Please contact us at firstname.lastname@example.org to arrange your return.
We accept Paypal and Debit/Credit cards. There is an option to ‘Pay by Card’ if you do not have a Paypal account.